Cancellation Policy
This Cancellation Policy explains how to cancel a DIANO subscription with DIALE CONSULTING (PTY) LTD.
1. You can cancel at any time
There is no minimum contract term and no cancellation fee. You may cancel in either of these ways:
- In the app: sign in to your DIANO workspace, open Billing and select Cancel subscription; or
- By email: send a cancellation request from your registered email address to info@diale.co.za. We will confirm within 2 business days.
2. What happens when you cancel
- Your recurring Payfast subscription is cancelled, and no further debits are made.
- You receive a cancellation confirmation by email.
- You keep full access until the end of the billing period you have already paid for.
- After that date your workspace becomes read-only: you can still sign in, view and export your records, but not capture new transactions.
3. Your records after cancellationWording under revision
Your records remain available read-only for export for 90 days after the paid period ends. After 90 days they are permanently deleted, unless the law requires us to keep them longer. We will email you before deletion. You can ask us to delete your data sooner by emailing info@diale.co.za.
4. Re-subscribing
You can re-subscribe at any time before your records are deleted, and your workspace will be restored with full access. Billing restarts on the monthly cycle, including a pro-rata amount where applicable.
5. Cancellation by us
We may cancel a subscription for material breach of our Terms and Conditions or non-payment after the 7-day grace period, with notice by email. Your records remain available for export as described above.
6. Contact
info@diale.co.za · Tel: 087 265 3889