Refund Policy

1. Free trial

The free trial is provided at no cost and no card details are collected. No refund is applicable.

2. Subscription fees

• Subscription fees are billed monthly in advance and cover the month in which they are charged.
• Because the service is available immediately, fees for a month that has started are not refunded if you cancel part-way through that month. You keep full access until the end of the period you have paid for.
• Downgrades take effect from the next billing date and do not create a refund for the current month.

3. When we will refund

We will refund the affected amount in full where:

• you were charged more than once for the same period (duplicate charge);
• you were charged an incorrect amount because of an error on our side;
• you were charged after a valid cancellation had taken effect; or
• we were unable to provide the service for a material part of the billing period because of a fault on our side.

4. How to request a refund

• Email info@diale.co.za within 30 days of the charge, with your company name, the invoice number and the reason.
• We will acknowledge your request within 2 business days and give you a decision within 5 business days.
• Approved refunds are paid back to the original payment method through Payfast, normally within 10 business days of approval (bank processing times may vary). A VAT credit note will be issued for every refund.

5. Your statutory rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

6. Contact

info@diale.co.za · Tel: 087 265 3889